TERMS AND CONDITIONS OF BOOKING AND PAYMENTS

Please take a good look at these booking and payment conditions because with your booking you are accepting these booking conditions. They apply to all diving packages and courses.

BOOKING POLICY

Required Information:
To confirm your booking with blue horizon red sea, you must supply the required information for each guest as follows: full name (as per passport), nationality, passport number, diving certification level, number of logged dives, and date of last dive. A WhatsApp number is also required for communication while in the resort.

It is your responsibility to ensure that you meet the necessary prerequisites to participate in the scuba diving activities you have booked, in accordance with your certification level and logged dives. All divers included in your booking must hold an internationally recognized scuba diving certification or be enrolled in a course to obtain one. Certifications must be presented either upon check-in at the dive centre or submitted digitally before arrival.

Once your booking is complete, you will receive confirmation from blue horizon red sea acknowledging the services you have reserved.

Your Health:
It is the diver’s responsibility to be in good health for scuba diving. All divers and students will be required to complete a medical disclaimer form upon check-in at the dive centre (this form can also be downloaded from our website).

  • If you answer YES to any question, please refer to the reverse side of the medical questionnaire.

  • If a YES is still indicated, a medical certificate from a doctor will be required before participating in any in-water activities. This certificate must be issued within the past 12 months.

  • If you do not present a valid certificate, you will be required to visit a local doctor at your own expense to confirm that your health conditions are suitable for scuba diving.

Covid-19: If you have experienced symptoms affecting your lungs, breathing, heart, and/or blood in the last 30 days that may impair your physical or mental performance, you will need a medical certificate from a healthcare professional stating that you are “fit to dive.” This certificate must be brought with you.

Additional Charges:
Each destination may have different local fees (e.g., National Park and Chamber fees), which are payable locally in Euros, GBP, USD, or Egyptian Pounds. Services arranged in the resort — including but not limited to equipment rental, special tank requests, shop purchases, course materials, and certification fees — will include applicable service charges and local taxes. Please refer to the price lists on our website for detailed information.

Payment Terms:
For bookings where payment has not been made prior to arrival, blue horizon red sea cannot guarantee availability for courses or boat spaces. In such cases, bookings will be arranged and paid for locally at full resort rates plus any applicable taxes.

Surcharges:
blue horizon red sea reserves the right to apply an appropriate surcharge to its prices if economic changes (e.g., exchange rates, fuel prices) significantly affect its pricing structure. A minimum of 14 days’ notice will be given before any surcharge takes effect.

CANCELLATION POLICY:

Amendments or Cancellations:
If you need to amend or cancel any of your pre-booked activities after payment has been completed, we will do our best to assist. All amendments or cancellations of confirmed bookings must be emailed at the earliest opportunity to amada@bluehorizonredsea.com. You will receive a response within 24 hours—if not, please resend your email.

  • Cancellations for any special tanks or equipment sourced by blue horizon red sea from third parties (e.g., technical diving equipment) must be submitted no later than 48 hours prior to your arrival.

  • Failure to provide timely notice will result in a charge of 50% of the total rental cost.

  • Trimix tanks are subject to 100% cancellation fees.

Cancellation Fees – “No Show”:
In the event of a complete cancellation without a valid, unforeseen* reason, the following fees apply:

  • 14 – 5 days prior to check-in: 10% of the total booking amount

  • 4 – 2 days prior to check-in: 30% of the total booking amount

  • Less than 2 days prior to check-in: 50% of the total booking amount

  • No show: 100% of the booking amount

If a guest listed on the booking is unable to attend due to unforeseen* circumstances, blue horizon red sea will allow a name change, provided no other changes to the services occur. If adjustments to the original booking result in a higher cost, the difference must be paid. No refund will be issued if the new booking costs less. Please provide updated client information at least 2 days before the expected check-in.

In-Resort Cancellations:
Any guest who signs up for diving but does not attend or fails to cancel by 4:00 PM the evening prior may incur a €20 EUR per person cancellation fee.

If there are changes to your arrival date, please inform the dive centre at least 24 hours prior to check-in.

Refund Policy:

  • No refunds will be provided for PADI or SSI digital course products once they are issued and redeemed.

  • No refunds will be given if you choose to interrupt your diving holiday without a valid, serious, or proven reason that prevents you from using the services you have pre-booked.

  • Any service booked with blue horizon red sea that is cancelled in resort or due to bad weather cannot be refunded or exchanged for another service or product.

  • In such cases (illness, injury, or weather), we can issue an insurance letter should you wish to file a claim.

Bad Weather Cancellations:
If blue horizon red sea must cancel daily diving activities due to bad weather and in compliance with coast guard instructions, we will attempt to arrange alternative dives where operationally possible.

  • If this is not feasible, as a goodwill gesture, a credit voucher will be offered for future use with blue horizon red sea.

  • This voucher is valid for use at both our Sharm El Sheikh branches and will be valid for 2 years.

  • Vouchers are non-transferable and may not be passed on to third parties.

The guides and captain of the boat have the final decision regarding which dive sites will be visited.

Cancellation due to travel restrictions

Travel Restrictions:
If your government’s foreign office issues a travel warning advising against travel to a specific destination, blue horizon red sea will hold any monies paid as credit toward a future booking. A credit note valid for 2 years will be issued.

  • No charges will be applied for making this change.

  • If the re-booked trip includes the same service level but costs more at the time of rebooking, the price difference will not be charged.

Covid-19:
Any booking affected by COVID-related travel restrictions can be rescheduled without penalty up to the service start date.
Guests are responsible for checking entry requirements with the destination country’s embassy or consulate in their home country, particularly regarding visa applications.

Cancellations Due to COVID-19:
If you test positive for COVID-19 prior to arrival and can provide proof of a positive PCR test, blue horizon red seaoffers the following options:

  1. A credit note valid for 2 years will be issued for the value of pre-booked services.

  2. A full refund will be issued with no penalty applied (bank charges will be deducted).

Change or Cancellation by blue horizon red sea:
In the rare event that blue horizon red sea must change or cancel a booking due to unforeseen circumstances* or minimum participation numbers not being met, the following options will be offered:

  • An alternative service, if available

  • A full or partial refund for the unused portion of the booking

Refund Policy for Learn to Dive Courses:

  • Discover Scuba Diving (2 dives): If you choose to stop the program after the first confined dive, we will refund the value of the second dive.

  • Scuba Diver or Open Water Course: If you decide after the first day and before the second day not to continue, you will be refunded the course fee minus the cost of the first day’s training.

    • Refunds do not include costs of course materials or fees already paid to the training agency.

  • No refunds will be issued if you continue beyond the first day of training.

  • In the event of illness (e.g., ear problems), no refund will be issued — this will be treated as an insurance claim.

GENERAL TERMS

Diving After a Period of Inactivity:
For your safety, comfort, and enjoyment, blue horizon red sea strongly advises that if you have not dived for an extended period of time, you should complete either a check dive or a refresher program.

  • The refresher program should be booked in advance and will take place on your first day, conducted from the shore.

  • blue horizon red sea reserves the right to restrict diving activities if the instructor has any concerns regarding your diving competency or safety.

  • A ReActivate or refresher program completed prior to arrival is acceptable — however, you will be required to provide proof signed by the instructor who conducted the program.

While we understand that you may be an experienced diver, a full refresher program may not always be necessary after a period of inactivity. In such cases, a check dive may be required and can be incorporated into your first dive of the package for a supplementary fee.

Dive Packages:

  • Dive packages include 2 dives per day.

  • Half-day dives and night dives are not included in standard dive packages.

  • A missed dive is non-transferable and non-refundable.

  • All boat diving days will be charged as a full day of diving, regardless of the number of dives completed.

Insurance

Insurance & Liability:
blue horizon red sea will not be held responsible for any financial loss resulting from circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Acts of God

  • Unforeseen circumstances*

  • Decisions or changes made by local authorities

It is your responsibility—and a condition of your booking with blue horizon red sea—to ensure you have purchased comprehensive dive and travel insurance that is relevant to your planned activities. You must verify that your insurance includes the following:

a. Dive Injury Insurance:
Coverage must include all costs related to diving injuries, such as:

  • Recompression chamber treatment

  • Emergency evacuation (including air evacuation)

  • Loss or damage to diving equipment

  • Search and rescue operations
    This policy should explicitly cover all scuba diving or water sports activities you intend to participate in.

b. Medical Evacuation Insurance:
Coverage must include:

  • Costs of evacuation for both diving and non-diving related injuries

  • Transport to facilities offering specialist care

  • Low-altitude air evacuation if required

  • Associated direct and indirect losses

c. Comprehensive Travel Insurance:
Your policy should also include:

  • Trip cancellations or amendments

  • Lost, stolen, or damaged luggage and contents

General Behaviour

blue horizon red sea has a zero-tolerance policy towards aggressive, disrespectful, or antisocial behaviour directed at staff, boat crew, or fellow guests. Any individual disrupting the environment or violating blue horizon red searules may be asked to leave the premises or dive centre. In such cases, no refunds will be issued for any pre-booked services.

Alcohol and Fitness to Dive

Diving under the influence of alcohol is strictly prohibited. Alcohol impairs judgement and increases the risk of decompression sickness. If the dive guide believes a guest is unfit to dive, including symptoms of a hangover, they reserve the right to deny access to the water. We encourage all divers to drink responsibly and respect others.

Environmental Responsibility

blue horizon red sea is committed to protecting the environment.

  • We enforce a strict “no touch” policy.

  • Failure to comply with National Park regulations or display environmentally harmful behaviour may result in your diving activities being immediately suspended.

Complaints Procedure

If you have any complaints during your stay, please report them directly to the Dive Centre Manager as soon as possible so a resolution can be sought.
Unresolved complaints should be submitted in writing to: amada@bluehorizonredsea.com.

Diving for Certified Divers

Our dive guides will deliver a comprehensive pre-dive briefing and accompany the group to navigate the site and highlight marine life.
Please note:

  • Guides do not provide training during guided dives.

  • You and your buddy dive at your own risk.

  • You are responsible for planning and executing your dive safely using dive tables or a dive computer.

  • Dives must begin, be conducted, and end with your designated buddy.

Children

Children under 8 years of age may be permitted onboard the boat at the discretion of the Dive Centre Manager and with regard to other guests’ comfort.
Please note: blue horizon red sea does not provide a legal chaperone service.

 

Special Offers exclude:

  • Discover Scuba Diving

  • Snorkelling

  • Boat passenger rates

  • Technical diving & courses

  • Professional-level courses

  • Equipment for dive packages

  • Course materials & certification costs

  • Food and beverages

  • National Park & Chamber fees

Dive Packages Include:

  • 2 guided dives per day (shore or boat)

  • 12L tanks (Nitrox is free for certified divers)

  • Weights

  • Dive guide

  • Hotel transfers to/from the dive centre

Courses Include:

  • Experienced instructor

  • Full equipment (torch, compass, and dive computer excluded unless required)

  • Hotel transfers to/from the dive centre

Your Consent

In booking with blue horizon red sea, you agree to accept our Terms and Conditions, which are governed by Egyptian laws and practices. These may differ from the regulations in your home country.

By proceeding with your booking, you implicitly consent to this agreement.

  • You may refuse consent before booking.

  • If you proceed with your booking and later withdraw your consent, the agreement between you and blue horizon red sea (and any parties mentioned in the booking) will become null and void, and cancellation charges may apply as outlined in these Terms and Conditions.

If you do not accept these Terms and Conditions, blue horizon red sea cannot provide the standard of service we operate by.